FAQ

Frequently asked questions

Below you will find answers to the most frequently asked questions. Is your question not listed? Feel free to contact us.

What is the delivery time of my order?

Orders are processed as quickly as possible. You can find the current delivery time on the product page or during checkout.

What shipping costs do you charge?

Shipping costs will be clearly displayed during checkout before you place your order.

Can I return or exchange my order?

Yes, you can return your order within the applicable return period. Please see our return policy for more information.

How does the return process work?

Register your return according to the instructions on our returns page and then return the items within the specified period.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information, if available.

Which payment methods do you accept?

Available payment methods will be displayed during checkout.

When will I receive my refund?

Upon receipt and processing of your return, the refund will be processed via the original payment method.

Is your question not listed?

Our customer service will be happy to help you!